Overview

Refund policy

Return & Exchange Policy

Return & Exchange Upon Delivery

• When the courier delivers your order, you may open the package, try the item, and check the size/fit while the courier waits.

• If you decide to return or exchange the product on the spot, you only pay the shipping fees.

• If you choose to return or exchange the product after the courier leaves, an additional shipping fee will be charged again for the pickup.

Return Window

• Products can be returned within 5 days of receiving your order, as long as they are in their original condition, unused, and not washed.

Inspection Process

• Once the returned item is received, it will be photographed and inspected to verify its condition before completing the process.

Return Pick-Up Time

• Cairo & Giza: 2–3 business days

• Other Governorates: 2–4 business days

Non-Returnable Items

• Customized or made-to-order items cannot be returned unless there is a manufacturing defect.

Refund Policy

Refund Eligibility

• Refunds are issued only after the product is picked up and inspected.

• Items must be in their original condition and unused.

Refund Method

• Refunds are processed:

• Cash through the courier

• Or via bank transfer

• Refunds are completed immediately upon pickup, or within 24 hours maximum after the courier receives the item.

Defective Products

• If the item you received is damaged or has a manufacturing defect, we will offer a replacement or a full refund at no extra cost.

Return Shipping Fees

• If the return happens upon delivery, you only pay the shipping fee once.

• If the return happens after the courier leaves, shipping will be charged again for the pickup.